OUR STORES

VISIT OUR COMPANY OFFICE IN KUPWARA

Bumhama
Kupwara 193222

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I place an order on your website?

Placing an order is simple! Browse our products, add your favorites to the cart, and proceed to checkout. Enter your details and complete the payment to finalize your purchase.

What payment methods do you accept?

We accept all major payment methods, including credit/debit cards, UPI, net banking, and digital wallets. All payments are securely processed through Razorpay and are secured with end to end encryption.

Do you offer COD (Cash on Delivery)?

Yes, we offer Cash on Delivery for select locations. The availability of COD will be confirmed at checkout based on your delivery address.

How long does delivery take?

Delivery usually takes 5-7 business days, depending on your location. You will receive a tracking link once your order is shipped for real-time updates.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive an email or SMS with a tracking link. You can use this link to monitor your order’s status via Shiprocket.

What is your return/exchange policy?

We offer a hassle-free return/exchange policy within 2 days of delivery. The product must be unused, in its original packaging, and accompanied by proof of purchase.

How do I contact customer support?

You can reach our customer support team via email at support@defyne.com or by calling us at +91 6006740929. We’re here to help!

Do you ship internationally?

Currently, we only ship within India. However, we are working on expanding our reach to international customers soon.

Are your products authentic and high-quality?

Yes, all our products are 100% authentic and sourced from trusted manufacturers. We ensure strict quality checks to provide you with only the best.

Can I cancel my order after placing it?

Yes, you can cancel your order within 24 hours of placing it or before it is shipped. To cancel, contact our support team with your order details.

What happens if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact us within 48 hours of delivery with pictures of the product and packaging. We will assist you in getting a replacement or refund.

INFORMATION ABOUT US

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